DeskTop Support in Technology Infrastructure
Job Title: Technology Consultant
Seeking a Technology Consultant. This candidate is responsible for supporting a variety of network, system, and software components in a mixed IBD, Firmwide and FICC Sales and Trading environment. Configuration, troubleshooting and ongoing support will be required on Cisco networking equipment, Microsoft Windows servers, Citrix and workstations, multiple third-party trading software platforms , Voice PBX, Voice Mail and Turret Trading systems.
A college degree in a technical field is desirable. Previous experience in supporting production trading systems is also desirable. Any Citrix, Cisco, and Telephony experience is a plus.
Ensure all production trading systems are fully operational during required market hours.
Provide first and second level support to all internal trading personnel and external clients
Identify points of failure in production trading systems, escalating to other technical staff, or third party software vendors as necessary.
Work with coworkers and Trading Support Desk to ensure effective prioritization and completion of problems and projects.
Monitor automated job controls to ensure timely and consistent completion of job schedules.
Coordinate with software vendors and outside service providers to resolve problems and complete new projects in a timely and effective manner.
Analyze results of monitors and recommend potential improvements to enhance systems availability and reliability.
Compile daily problem logs and weekly summaries, noting system malfunctions, ongoing problems, and current status of all issues.
Coordinate with peers, other internal departments, and client contacts to make sure all parties are up to date on open issues.
Continually create, update, and publish documentation relating to existing and new procedures.
Experience working in a call center environment. Proficient in LAN administration, knowledge of layer 2 switching, VLAN configuration. Familiarity with CISCO environment and also PBX, Voice Mail and Turret Trading Technology.
The candidate should also meet these additional requirements:
Solid fundamental networking skills including general TCP/IP, routing, multicast, security, Internet services, etc.
Install, configure, and support Microsoft Windows servers and workstations.
Experience supporting client/server based software applications.
Experience with Telephony